What To Do When Outlook Fails To Connect To The Server

The Microsoft Outlook program is the default email client provided by Microsoft. At times, you may encounter Outlook problems with your account and you may need to delete and recreate the account. This does not mean that you have to delete all the email messages or contacts in the Outlook program, but just the account. You can delete it and then put it back to get rid of many Outlook problems. Almost all the connection issues between Outlook and the server are resolved by doing this. This article discusses the steps to be followed.

  • Open the Outlook program, click on the Tools tab, and select Email accounts. 
  • Check the button next to View or change existing email accounts. 
  • Click on the Next button. 
  • You will be able to see the list of email accounts linked to the Outlook program. Locate the account that is facing troubles, click on the account once to highlight it and click on the Change button in the upper right corner. 
  • Copy all the information here to a Word document. Make sure to copy the important fields like Password, Username, Outgoing server, Incoming server etc. Click on the More settings button to see if there is any information there, especially in the Outgoing Server tab that you want to copy down. Double-check the notes that you have taken down. 
  • Click on the Cancel button and it will take you back to the Outlook window. Then select Tools-> Email accounts again to get to the list of your email accounts. Click on the account that is not working and click Remove button on the right. This will not delete all the email for that account, but only the account info. Leave the other email accounts as they are. 
  • Click on the Finish button and you will be taken back to the Outlook window. Close the Outlook program and start it again. 
  • Click on the Tools tab and select Email accounts and then choose Add a new account. Add the exact info as you had before. 
  • Check your mailbox again. These steps may have solved the connection issues between Outlook and the Server. 
If these steps do not resolve the problem, it could be your login name, password or the host. If you are unable to find out the exact cause of the issue, you may have to contact the Outlook help and support team to fix the issue.
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